RESCUE takes the privacy of your information very seriously. We aim to meet prevalent internet best practices. Our services are designed to give you the information that you want to receive. The information below explains how we will collect and use the information you give us. The word ‘we’ refers to RESCUE Vehicle Services Pvt. Ltd., unless otherwise indicated.
Collecting your information: From time to time, you will be asked to submit personal information about yourself (e.g. name and email address etc.) in order to receive or use services on our website. These services include newsletters and competitions, live chats and message boards and personalised services. We will also need personal information in order to supply other products and services or to help us identify you when you contact us. Please do not email us with confidential or sensitive information such as your credit card details. We cannot accept responsibility for unauthorised access to your information that is outside our control. We may combine this information with other information that we may hold about you if you are member, or have made enquiries of us before. We may also obtain information from publicly available sources such as the electoral roll, or other third parties who have a legitimate basis on which to pass on your information.
RESCUE Data Protection Notice: We will share the information you provide, together with other information, with our group/associate companies. We may use the information you provide for administration, marketing, customer services and profiling your purchasing preferences. We will disclose your information to our service providers and agents for these purposes. We may transfer your information outside our network. We will only do this where it is necessary for the conclusion, or performance of a contract between us, or that we enter into at your request, in your interest, or for administrative, or our own marketing purposes. If you give us information about another person, in doing so you confirm that they have given you permission to provide it to us and for us to be able to process their personal data (including sensitive personal data) and also that you have told them who we are and what we will use their data for administrative, or our own marketing purposes. For our joint protection and training purposes, telephone calls may be recorded and/or monitored. Informing you about products and services. We offer motoring and automotive related products such as breakdown services, vehicle inspections, sales of automotive parts/accessories etc. We may also offer financial products such as Insurance. By providing us with your contact details, you consent to being contacted by mail, telephone, fax, email, and SMS/MMS to let you know about any goods, services or promotions of our own our business partners or other third parties, which may be of interest to you. You can of course withdraw this consent at any time by contacting us to let us know.
We will only use your information for the purposes that you would reasonably anticipate. We may contact you, or pass your information to our business partners, for marketing purposes unless you have expressly intimated us that we may not do so. Where we are making arrangements on your behalf we may need to pass your information to third parties to conclude those arrangements. For example, to an insurance company to obtain insurance quotes. We are committed to treating your personal data with due care and in accordance with the data protection principles. Our websites may contain links to other sites outside the group. Neither We, nor our group companies, are responsible for the privacy and security of these sites.
We value the trust you place in us. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
1. Collection of Personally Identifiable Information
We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up an account with RESCUE. While you can browse some sections of our site without being a registered member, certain activities may require you to be a RESCUE member. We do use your contact information to send you offers based on your previous orders and your interests.
2. Use of Demographic and Profile Data
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect fees owed; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection. In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our website. We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our site, providing you with content that we think you might be interested in–and to display content according to your preferences. We regularly ask for your information in the feedback forms at the time of interaction between our staff and you. The feedback information is used for the improvement of services and rewarding of employees. Contact information is used for reaching out to you if need be. If you feel the need to unsubscribe to these alerts, promotional mail, messages, calls please send us an email to firstname.lastname@example.org quoting your membership number and services you would like to unsubscribe.
A “cookie” is a small piece of information stored by a Web server on a Web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. RESCUE places both permanent and temporary cookies in your computer’s hard drive. RESCUE’s cookies do not contain any of your personally identifiable information.
4. Sharing of personal information
4. Links to Other Sites
5. Security Precautions
Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
RESCUE provides all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. If you want to remove your contact information from all RESCUE lists and newsletters, please send us an email to email@example.com quoting your membership number and services you would like to unsubscribe.
7. Advertisements on RESCUE
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
Questions regarding this statement should be directed to the following Email address: firstname.lastname@example.org
Profiling is the use of information which enables us to predict your preferences. We may overlay information we process about you with information obtained from third parties, for example demographic information to make our marketing campaigns and selections more efficient. Any use of third party information will be subject to appropriate controls.
We will use email, telephone, SMS, post and social media i.e. Facebook or Google to inform you about these products and services.
You have the right to ask us not to use your personal information this way at any time. If you would prefer not to receive this information from us and have not previously advised us of this, please let us know using any of the methods detailed below:
By clicking on ‘UNSUBSCRIBE’ in any emailed marketing message you receive.
By telephone when you call our customer representatives on +91 9986 500 500
Sending us an email at email@example.com
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