|Roadside assistance if your vehicle has a breakdown anywhere in Bengaluru city. If we can’t fix your vehicle at the roadside, we’ll tow you to a single destination of your choice.||We won’t cover: The cost of any spare parts / consumables incl. change of tubes, cables etc. If roadside assistance is required before 72 hours of joining/upgrading your membership – the services will be provided on a chargeable basis.|
Towing – Optional
|If we can’t fix your vehicle at the roadside under section A, we’ll tow your vehicle to a single destination of your choice within the city||We won’t tow your vehicle: Within the first 72 hours of joining/upgrading. If towing is required before 72 hours of joining/upgrading your membership – the services will be provided on a chargeable basis.|
Onward Commute - Optional
|If your vehicle has suffered a breakdown which cannot be repaired on road, we will provide you onward commute to your preferred destination.||We won’t cover:
Claims within the first 72 hours of joining/ upgrading. The commute is limited to Rs.300/-.
Vehicle Custody - Optional
|If your vehicle has suffered a breakdown which cannot be repaired on road, we will provide you vehicle custody services to enable you to continue your day.||We won’t cover:
Claims within the first 72 hours of joining/ upgrading. You will have to confirm removing all personal belongings and valuables from the vehicle. We will not be liable for any claims for articles that are missing from vehicle.
Key Recovery - Optional
|If your keys are lost, stolen or broken, we’ll recover the spare key for you from the location specified by you.||We won’t cover:
Claims within the first 72 hours days of joining/ upgrading. The spare key’s location should be within the territory covered by RESCUE.
|If your vehicle breaks down because you don’t have sufficient fuel we will provide you with enough fuel to get you to the nearest pump||We won’t cover:
Cost of Fuel. Claims that occur in the first 72 hours of joining
|If your vehicle breaks down due to a puncture or damage to your tyre, depending on the cover you have chosen, we will repair, or replace the tyre at the roadside, or at the nearest RESCUE approved tyre center.||We won’t cover: Claims that occur within the first 72 hours of joining/upgrading. Cost of tube/tyre & any specialist equipment required in replacement of tyre/tube.|
All memberships include cover for Roadside Assistance as set out in this Section A. The number of claims, which you can make during the membership year, is shown on your membership plans summary. What is covered? RESCUE membership benefits provide extensive cover anywhere in Bangalore when your vehicle breaks down. Should your vehicle break down within area of coverage, your membership benefits will ensure that you are provided services to get you moving. This includes Jumpstarting a dead battery, Replacement of burnt out fuses, fixing starting issues, minor electrical repairs, coolant Replacement/refill, etc. for four wheelers and replacement of snapped cables, repairs to chain & sprockets based issues, cleaning of faulty spark plugs etc. for two wheelers. If we are unable to repair the vehicle at the roadside (within a reasonable time), we will decide, based upon our technical expertise in breakdown situations, either to provide a temporary repair to the broken down vehicle, or transport the broken down vehicle to a destination chosen by you, if you have chosen membership plans covering towing assistance If we transport the broken down vehicle to a destination of your choice, we will:
All repairs are temporary in nature and are done to the best ability of the technician given the conditions on Road – The problem must be rechecked at a services station of repute. What is not covered? Any breakdown over the call out limit as shown on your membership plans schedule;
We consider acting reasonably, that the original fault, including a faulty battery, has not been properly repaired or replaced, by a party other than us; or We advised any member or driver that we had only provided a temporary repair to the fault and further repairs were required and the subsequent breakdown resulted, at least in part, from a failure to carry out these other repairs.
Please refer to your membership plan schedule, which sets out whether the membership includes cover for Towing as set out in this Section B. The number of claims you can make during the membership year & free kilometers is shown on your membership plan schedule. We calculate kilometers from the breakdown location to the drop location as specified by member. In case of any disputes with the same, What is covered? Towing applies only if a vehicle has broken down in the territory during the membership period and following a rescue technician attending the breakdown; we are unable to repair the vehicle in accordance with the cover under Section A. We will transport the broken down vehicle to a destination within the territory as chosen by you. What is not Covered?
We pay a lot of attention and take a lot of care while towing your vehicle. If due to circumstances beyond our control, there are damages to your vehicle, then RESCUE will not be liable for such damage.
Please refer to your membership plan schedule, which sets out whether the membership includes cover for Onward Commute as set out in this Section C. The number of claims you can make during the membership year is shown on your membership plan schedule. What is covered? Onward Commute applies if a vehicle has broken down in the territory during the membership period and following a rescue technician attending the breakdown; we are unable to repair the vehicle in accordance with the cover under Section A. We will provide you with one of the following benefits to assist you on your onward commute: Alternative transport costs like a taxi or if preferred a public transport of your choice. If the commute was not arranged by RESCUE, then we will reimburse your commute charges upto a maximum of `300/- What is not covered?
We consider, acting reasonably, that the original fault has not been properly repaired by a party other than us; or We advised any member or driver that we had only provided a temporary repair to the fault and further repairs were required and the subsequent breakdown results, at least in part, from a failure to carry out these further repairs.
Please refer to your membership plan schedule, which sets out whether the membership includes cover for Vehicle Custody as set out in this Section D. The number of claims you can make during the membership year is shown on your membership plan schedule. What is covered?
Please refer to your membership plan schedule, which sets out whether the membership includes cover for Key Recovery as set out in this Section E. What is covered?
All memberships include cover for Fuel Delivery Assistance as set out in this Section F. The number of claims, which you can make during the membership year, is shown on your membership plan schedule. What is covered RESCUE offers emergency fuel assistance service in the event you are stranded due to an empty fuel tank within the territory. Our 24/7 emergency roadside assistants, will ensure that you get emergency fuel delivered to you at the earliest, during the day or late at night. For Two wheelers – we deliver upto 1litre of fuel and for Four wheelers, we deliver upto 5litres of fuel, this is to enable you to reach the nearest fuel station. What is not covered.
All memberships include cover for Tyre Repair as set out in this Section G. The number of claims, which you can make during the membership year, is shown on your membership plan schedule.
What is covered?
For Four Wheelers - Your punctured tyre will be replaced with your inflated spare. In case your spare tyre is flat then air will be pumped into it to get you moving. When a spare is unavailable, we will attempt to fix your punctured tyre on-spot or at an authorized service outlet. (Charges applicable). If your plan covers puncture fixing, RESCUE will either fix the puncture on spot or carry the tyre to an authorized puncture repair shop to fix the tyre. Any replacement of tube or use of any specialist equipment for the repairs will be charged at actuals
For Two Wheelers - Punctures will be repaired on the spot. Both tube and tubeless punctures are covered. Any replacement of tube or use of any specialist equipment for the repairs will be charged at actuals.
If the rescue patrol or a rescue technician is unable to repair or replace the tyre on the vehicle at the roadside, we will decide, based upon our technical expertise in breakdown situations to transport the broken down vehicle and you and up to two passengers of the broken down vehicle to our nearest approved tyre network for repair or replacement of the tyre.
What is not covered?
We will not cover any costs in respect of:
Please note: Motorised vehicles that are manufactured without the provision of a spare wheel will be considered on their individual merits. Assistance in changing a wheel is covered, subject to you carrying a serviceable spare as specified above. Your cover under all Sections is limited to the maximum amount per claim and the number of claims you can make during the membership year as shown on your membership plan schedule.
RESCUE membership benefits provide extensive cover anywhere in Bangalore when your vehicle breaks down. Should your vehicle break down within area of coverage, your membership benefits will ensure that you are assisted. The membership benefits are available 72 hours after joining and are subject to payment being received by the RESCUE. The terms and conditions of service constitute the agreement between you and the RESCUE – please read them carefully. The following terms and conditions apply to all RESCUE membership schemes, unless otherwise indicated. RESCUE Services apply to:
Private motorcars and motorcycles purchased after 01/01/2000. The vehicles should be in roadworthy condition. Up to date subscription:
The RESCUE membership is vehicle based and not for the person. RESCUE members' subscription must be up to date. You must notify us of any change in your address immediately. You can transfer your membership to another vehicle within your current membership year. If you upgrade your membership during the membership year you must pay the full annual fee for the extra services. There are no pro rata rates for additional services added to your membership. If we do not receive payment for an upgrade you have requested, we will not upgrade your membership. Upon renewal of your membership, the services that you will receive will be those set out in the Terms of Membership current at the time of such renewal, irrespective of when you first became a member. Requirements at scene of breakdown:
To qualify for vehicle breakdown assistance benefits, the vehicle should have broken down, the RESCUE member is to authenticate membership details to the person providing the assistance. If this is unavailable we may refuse service or make a charge. We cannot work on the Vehicle if it is unattended. Should any Vehicle be unattended on our arrival, RESCUE will charge you the relevant fee for our service call and any other costs incurred.
Vehicle Breakdown Assistance is available anywhere in Bangalore.
If your vehicle has suffered a breakdown we will provide the following:
– A RESCUE technician or contractor to assist you.
– Labor at the roadside.
– If we are unable to repair the vehicle within a reasonable time, or if repairs are unwise, we will take the vehicle to a destination of your choice.
– If you need to leave your vehicle at the garage due to a breakdown which cannot be repaired on road, we will provide you onward commute (upto value of Rs.300/-)
Payment for spare parts:
RESCUE road patrols may not carry spare parts in their vehicles. The member must pay for any parts replaced or purchased by the patrol on the member's behalf. RESCUE membership coverage:
RESCUE will not cover the cost of vehicle repairs( unless repaired on road), spare parts, charges for the conveyance and collection of spare parts, storage costs, labor charges, overtime charges. RESCUE will also not cover the recovery and transportation of stolen vehicles. If you do not want your vehicle repaired for mechanical, electrical or collision related breakdowns at the RESCUE affiliated repair centre nearest to the point of breakdown or collision, RESCUE will not be held liable for the cost of towing the vehicle for purposes of repairs. RESCUE is not liable to charges for assistance rendered by a private person Cancellation of membership:
As well as levying a fee on service call-outs, RESCUE reserves the right to cancel a membership if it becomes apparent that the member is abusing the roadside assistance service; if the member is using the services fraudulently; if the member's record, claims warrant such action; or in circumstances deemed necessary by the RESCUE. Refunding membership fees:
RESCUE membership subscription fees are not refundable.
What is not covered:
a.Breakdowns within one Km of your home or where you normally keep the vehicle.
b.A second repair assistance if the original fault has not been properly repaired by a third party or if we have advised you that it is a temporary repair. Repeated service calls due to owner/driver/rider /s failure to comply with the repairs/replacement instructions from RESCUE. This exclusion includes repeated service calls for benefits and services already provided for.
c.The use of the breakdown service as a way to avoid repair costs.
d.Towing/ salvaging of vehicle must be arranged at the time of breakdown and cannot be requested later.
e.If there are any domestic animals in your vehicle, their onward transportation is to be taken care by you.
f.Following a breakdown or accident attended by the police, other emergency service, or a Traffic Officer, removal of your vehicle will not take place until the officer concerned have authorised it. If the police, emergency service, or a Traffic Officer concerned insist on immediate recovery by a third party, the cost of this must be met by you.
g.We do not guarantee to carry out the services if we are prevented from doing so in circumstances beyond our reasonable control including, without limitations, the actions of civil or government authorities, third party disputes, internal disputes, unavailability of spares, where we have taken reasonable steps to prevent the effects of such action on our services, but have been unable to do so; acts of God; terrorism or severe weather conditions.
h.We have the right to refuse to give service and/or cancel your membership if you or anyone using your membership behaves in a threatening or abusive way to our employees or contractors.
i.If the service you require is not provided for under these terms, we will try, if you wish, to arrange it at your expense. The terms of any such service are a matter between you and the supplier.
j.We will take all reasonable care in providing our services to you. We will not be responsible for any action or inaction of any other third parties who may provide additional services to you
Liability: a.RESCUE's liability is limited to a maximum amount of Rs. 20,000/- (4 wheeler), Rs. 10,000/- (2 wheeler) in each twelve-month period of your valid RESCUE membership. If we appoint a third party (including a Contractor) to provide you the services, you authorise us to make such appointment on your behalf and as your agent. Accordingly, you acknowledge and agree that such an appointment shall give rise to a contract or other legal relationship between you and the relevant third party. Your remedy for any act or omission of the third party or any of their employees, agents or sub-contractors shall be against the third party or the relevant employees, agents or sub-contractors and not against us. Except where the law provides otherwise, we shall not have any liability to you in respect of any act or omission of any Contractor or any of its employees, agents or sub-contractors.
b.We do not guarantee to provide you the services in the case of any Event of Force Majeure and any failure to provide the services in such circumstances shall not constitute a breach of this Agreement on Our part.
c.If the service you require is not provided for under this Agreement or is excluded by this Agreement, We will try, if you wish, to arrange it at your expense. We will charge you the applicable fee for our attendance and for the service provided.
d.Any repairs effected to your Vehicle other than at garage premises shall be temporary only and sufficient to enable the Vehicle to journey to the nearest garage and you should have a permanent repair carried out prior to any further use of the Vehicle
4. Battery related faults
For battery related faults your membership entitlements are as follows:
a.Our initial attendance for a battery related fault is included in your membership entitlement. There is no charge for that attendance. b.The fitting of any parts or batteries purchased by you prior to our attendance is not covered. This is to ensure that parts are fitted from reputable sources in order to avoid secondary callouts.
c.Our patrol will test your battery at that initial breakdown attendance. If the battery is no longer serviceable and so fails the test you will be advised to replace it.
d.If you call us out again and we identify the fault as a problem caused by the same battery, you will have to pay an additional charge set by us. This will be advised to you at the time of the callout and such charge will be no less than Rs.250/-.
You will be invoiced separately for any additional charges towards services provided for you. If we do not receive the payment within 14 days of the invoice date your membership will be cancelled.
For our joint protection, telephone calls may be recorded and/or monitored
7. General Exclusions:
a.Any breakdowns that occur during the first 72 hours after you have joined or reinstated your membership.
b.Any breakdown covered under an upgraded membership that occurs during the first 72 hours after you have upgraded your membership. c.Vehicles which were broken down or unroadworthy at the time of joining, upgrading or renewing your membership.
d.Vehicles which have broken down anywhere other than on a public road, or other road or area to which the public have right of access. e.Vehicles which have broken down as a result of taking part in any motor sport event (including, without limitations rallies or stock car racing) which takes place off the road and/or is not subject to the normal rules of the road. However, vehicles participating in any event (such as a treasure hunt, touring assembly or navigational road rally), which take place on, and comply with the normal rules of the road, will be covered.
f.RESCUE will refuse to provide repairs to any vehicle which we suspect is loaded over its legal limit.
Cover shall not include the following:
a.Any costs incurred without our prior consent. All requests for service must be made directly to RESCUE.
b.The cost of draining or removing contaminated fuel. We will arrange for your vehicle to be taken to a nearby garage for assistance, but you will have to pay for the same. Any other recovery may be arranged but you will be liable for additional costs.
c.Specialist equipment costs. We will however arrange for the specialist services if needed, but you will have to pay for any additional costs direct to the contractor.
d.Any costs incurred as a result of you failing to carry a serviceable spare tyre and wheel, or incurred in arranging the removal of a wheel secured by locking wheel nuts when you are unable to provide a serviceable key, appropriate to your vehicle.
Please note: Motorised vehicles that are manufactured without the provision of a spare wheel will be considered on their individual merits. Assistance in changing a wheel is covered, subject to you carrying a serviceable spare as specified above.
e.The cost of a body glass or tyre specialist. We will arrange for your vehicle to be taken to a nearby garage for assistance but you will have to pay for the work carried out on the vehicle. Any other recovery may be arranged but you will be liable for the additional costs, payable directly to the contractor.
f.Vehicle storage charges.
g.If a vehicle has been modified from its original manufacturer's specifications in such a way that it requires use of specialist equipment, you are liable for charges arising out of use of such specialist equipment.
Abuse of the service:
RESCUE reserves the right to refuse any service or benefit if, in the RESCUE's opinion, the service is being abused.
a.All disputes subject to the exclusive jurisdiction of Bangalore Courts only.
b.If any provisions of these Terms & Conditions are found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be removed from the remainder of these Terms & Conditions, which will otherwise remain in full force and effect.
Right to amend terms and conditions:
RESCUE reserves the right to amend any of the terms and conditions at its own discretion and at any given time without prior notification to its members.
1. We will not cover any breakdown occurring within the first 72 hours of the member joining or upgrading the membership or changing the vehicle during the membership period where the claim is in respect of the new vehicle; however this 72 hours exclusion period will not apply upon renewal of a membership.
2. Please ensure that you dont
Persuading or attempting to persuade any representative of the rescue into a dishonest or illegal act; False or fraudulent actions or dishonesty or any act or omission which is willful misuse or unlawful; Omitting to tell us important facts about a breakdown in order to obtain a service that would not otherwise be covered under the membership; Providing false information in order to obtain a service that would not otherwise be covered under the membership; Knowingly allow, or not take reasonable care to prevent, someone not covered by the membership attempting to obtain a service under this membership; or Paying for additional services or goods in the knowledge that the payment has or will fail, with no intention of providing alternative payment. In the event that this condition is not complied with, we will contact you to discuss our concerns and if the concerns are not dealt with within a reasonable time or cannot be dealt with we reserve the right to:
We will notify you in writing by email in the event that we decide to take any action outlined above.
3. Changes to your details
The following exclusions apply to all Sections of this membership. This membership does not cover:
“We/Us/Our” means RESCUE.
RESCUE RESERVES THE RIGHT TO AMEND ANY OF THE TERMS AND CONDITIONS AT ITS ON DISCRETION AND AT ANY GIVEN TIME WITHOUT PRIOR NOTICE TO ITS MEMBERS. WHEN YOU ENROLL AS A RESCUE MEMBER YOU ARE BOUND BY THESE TERMS & CONDITIONS. IF YOU HAVE ANY QUERIES PLEASE CONTACT 080 6050 1234 (10am to 5 pm, Monday to Friday) or email email@example.com
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